Service Policy | Hands of Touch

Service Policies

Effective Date: March 13, 2026

These Terms and Conditions govern payments and appointment changes for services provided by Hands of Touch LLC. By booking or receiving services, clients acknowledge that they have read, understood, and agree to these Terms and any updates posted on this website.

Payment is due in full at the time of service advance unless otherwise agreed in writing.
Accepted forms of payment include cash, major credit/debit cards, and approved digital payment methods (as listed on this site or brochure).
For online, phone, or in‑person bookings, a valid credit/debit card may be required to secure the appointment. The card may be authorized at the time of booking and charged after the session or in accordance with our cancellation and no‑show terms below.

Current service prices are listed on this website and/or at our location and may be changed at any time without prior notice. The price in effect at the time an appointment is booked will apply.

For appointments booked more than 24 hours in advance, clients may cancel for any reason within 24 hours of booking and receive a full refund of any prepaid amount for that appointment.
To use this 24‑hour buyer’s remorse option, clients must contact us within 24 hours of booking using the contact details provided in the confirmation (phone, text, or email).
This 24‑hour buyer’s remorse option does not apply to:
- Same‑day appointments (booked and scheduled for the same calendar day),
- Appointments booked less than 24 hours before the scheduled start time, or
- Services that have already been provided, in whole or in part.
After the 24‑hour buyer’s remorse period expires, the Standard Cancellation and No‑Show Policy set out below applies.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations with less than 24 hours’ notice will incur a 40 USD fee charged to the card on file. Clients then have 72 hours to reschedule. If the session is not rebooked within 72 hours, any deposit associated with the appointment will be forfeited.
Repeated late cancellations or no‑shows may result in a requirement for full prepayment or denial of future bookings.

When a 3‑session massage bundle is purchased, the client is prepaying for three full sessions at a discounted rate. All bundle purchases are final and non‑refundable.
Bundles are valid for four (4) months from the date of purchase. Sessions may be scheduled at any time within this period, subject to availability. Any sessions not used within four months will be forfeited, so clients are encouraged to schedule appointments early.

If a client needs to cancel or reschedule a bundled or packaged session, at least 24 hours’ notice before the appointment start time is required. With 24+ hours’ notice, the session will be moved to another date within the four‑month package period.
If a client cancels, reschedules, or does not show up with less than 24 hours’ notice, that appointment will be counted as a used session from the bundle, package, or plan.
If Hands of Touch LLC needs to cancel an appointment, we will contact the client as soon as possible and reschedule the session, ideally within 48 hours or at the next mutually convenient time. Clients will not lose a session due to a cancellation initiated by Hands of Touch LLC.

If a client arrives late, we will make every reasonable effort to provide as much hands‑on time as possible within the remaining appointment slot so that subsequent appointments are not impacted. The full session fee (or one session from a package) will still apply.

Except as expressly stated in these Terms or required by applicable law, all payments for services are non‑refundable once services have been provided.
Prepaid sessions, packages, memberships, and gift certificates are generally non‑refundable but may be transferable to another person with our prior written consent, unless otherwise required by law.
If Hands of Touch LLC determines that a refund or credit is appropriate, it will normally be processed to the original method of payment, subject to the policies of the applicable payment provider.

By booking and providing a payment method, clients authorize Hands of Touch LLC to charge that method in accordance with these Terms, including any late‑cancellation and no‑show fees.
If a client has any questions or concerns about a charge, the client agrees to contact us first to allow a reasonable opportunity to resolve the issue before disputing the charge with the payment provider.

Hands of Touch LLC may update these Terms and Conditions from time to time by posting a revised version on this website with an updated “Effective Date.” Continued use of our services and continued booking of appointments after any changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms and Conditions, cancellations, or payment issues, clients may contact us via email at sales@handsoftouch.com.